We do not do returns on clay. We rotate our clay so that the we are constantly selling the freshest of clay. Problems can occur due to lack of experience with the clay. An experienced metal clay professional can reconstitute the driest of clays to workable clay. We strongly suggest you take a class before using metal clay certainly you can gain experience working with it on your own, but it is at your own expense.
We make every attempt to not lose packages. We do not insure packages. In the last 3 years only 2 packages have gone missing. You can insure a package by emailing us and indicating that you would like insurance, the cost is 1.80 per 100$